April 21, 2023
AI Solutions, Customer Support, Technology
Greg Shaffer
AI Chat vs. Human Support: Finding the Perfect Balance
In the evolving landscape of customer service, businesses are increasingly leveraging technology to enhance support operations. Among the most significant advancements is the use of AI chatbots, which can handle numerous customer interactions efficiently. However, human support remains a critical component of providing personalized and empathetic customer care. This article explores the strengths and limitations […]
